FAQ
Help
Delivery, returns, sizing and materials at ZANETTA Singapore. Still unsure? Email hello@zanetta.sg or visit one of our two boutiques.
Delivery and payment
Do you deliver anywhere in Singapore?
Yes. Delivery is free to any address in Singapore, whatever the size of your order. Prices include tax.
How can I pay?
You will see the payment options available to you at checkout, such as cards and Apple Pay on supported devices.
Can I see the pairs before I buy?
Yes. Visit our partner boutiques at Beauty World Centre (144 Upper Bukit Timah Road, #02-30) and i12 Katong (112 East Coast Road, #01-09). Opening hours are on our boutiques page.
Returns and exchanges
Can I return a pair?
Yes. You have 30 days from the date of purchase. The pair must be unused, in the same condition you received it and in its original packaging. Bring your order number to Beauty World Centre or i12 Katong, and we refund the full amount you paid for that pair to the same payment method.
Can I return a pair bought in the 11.11 offer?
No. Orders placed in the 11.11 offer (any three S$49.90 pairs for S$115.90, until 11 November 2026) are non-returnable. You can still exchange a pair for another size at Beauty World Centre or i12 Katong.
Can I exchange for another size?
Yes. Bring the unused pair in its original packaging, with your order number, to Beauty World Centre or i12 Katong.
What if my pair is faulty?
Email us at hello@zanetta.sg with your order number and a photo. This does not affect your rights under Singapore consumer law.
Sizes and fit
What sizes do you make?
Our sizes are in EU. Women’s styles run EU 35 to 40, men’s EU 39 to 45 and kids’ EU 30 to 35. Some styles, such as Soria, come in EU 35 to 45.
How do I find my size?
Stand on paper with your heel against a wall, mark the tip of your longest toe and measure from the wall to the mark in cm. Then match your foot length in our size guide. Every product page shows the same table.
Can I try sizes on in store?
Yes. You can try sizes on at Beauty World Centre or i12 Katong before you buy.
Our sandals
What are ZANETTA sandals made of?
Most of our styles have an EVA outsole, which keeps them light. The upper and inner vary by style: Soria and the men’s Madrid, for example, have a cow leather inner. Materials are listed on each product page. Our pairs are made in Taiwan.
Which styles are waterproof?
Our one-piece EVA styles, such as Ibiza, are waterproof and washable. You will find them in the Waterproof Series for women and men.
Who is ZANETTA?
ZANETTA is a homegrown Singapore brand, founded in 2015, with Spanish heritage from the early 90s. We keep to a small set of classic shapes, like the two-strap Madrid and the Soria clog.
Offers
What is the pair offer?
One pair is 10% off until 30 November 2026, and two or more pairs are 20% off each. It comes off in the cart, no code needed. Only one offer applies per order, and the cart picks the better one for you.
