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Privacy policy

Last updated: 6 October 2026

ZANETTA is a Singapore footwear brand. This policy explains what personal data we collect when you visit or shop at zanetta.sg (the "site"), why we collect it, who we share it with, and the choices you have. "We", "us" and "our" mean ZANETTA. We handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).

This policy covers zanetta.sg only, not purchases made in our partner boutiques.

Contact our data protection officer

For any question or request about your personal data, email hello@zanetta.sg with "Personal data" in the subject line.

What we collect

  • When you place an order: your name, email address, phone number, billing and delivery addresses, and what you ordered. You enter card details on Shopify's checkout and the payment provider handles them. We never see or keep your full card number.
  • When you create an account: the details above, plus your order history.
  • When you sign up for our emails: your email address and when you signed up.
  • When you contact us: your name, contact details and whatever you send us.
  • When you browse the site: information about your device and visit, such as browser type, IP address, the pages and styles you look at, and how you reached the site. We collect this with cookies and similar tools, as set out below.

How we use it

  • To take payment, pack and deliver your order, and handle returns and exchanges.
  • To send order and delivery updates.
  • To answer your questions.
  • To protect the site and our customers, including checking orders for fraud.
  • To keep the tax and accounting records the law requires.
  • Only with your consent: to email you about new styles, restocks and offers.
  • To see how the site is used (analytics cookies) and to show you ZANETTA ads on other sites (marketing cookies). You can switch these off at any time; see Cookies below.

We do not use your personal data for anything else without telling you first and, where needed, asking for your consent.

Marketing emails

We send marketing emails only if you signed up on the site or ticked "Email me with news and offers" at checkout. That box is never ticked for you. Every email has an unsubscribe link, or you can email us to stop. Unsubscribing does not affect emails about an order you have placed. We do not ask for marketing text or WhatsApp messages at checkout.

Cookies

When you first visit, a banner asks which cookies we may use. You can choose:

  • Needed (always on): keep your bag, checkout and the site working.
  • Analytics: show us which pages and styles people look at.
  • Marketing: let us and our ad partners (Meta, which runs Facebook and Instagram, and TikTok) show you ZANETTA ads on other sites, and measure whether those ads work.
  • Preferences: remember choices such as your country and currency.

Until you make a choice, analytics and marketing cookies may run. Choose "Reject all", or untick them under "Choose", and we switch them off from then on. You can change your choice at any time under "Cookie settings" at the foot of the site's pages. You can also clear or block cookies in your browser, though parts of the site may then stop working.

Who we share it with

We share personal data only with organisations that help us run the shop, and only what each one needs:

  • Shopify, which hosts the site, the checkout and our customer records, and sends our emails.
  • Payment providers, which process your payment.
  • Delivery partners, which receive your name, address and phone number to deliver your order.
  • Meta and TikTok, which receive information about your visit and your orders to show and measure our ads, unless you have switched marketing cookies off.
  • Authorities, when the law requires us to.

We do not sell your personal data.

Data stored outside Singapore

Shopify and some of our other providers store and process data outside Singapore, including in Canada and the United States. When your data leaves Singapore, we rely on our agreements with these providers to keep it protected to a standard comparable to the PDPA.

How long we keep it

We keep personal data only as long as we need it for the purposes above, or as long as the law requires. Order and payment records are kept for at least five years for tax and accounting. If you unsubscribe from our emails, we keep a note of your email address so that we do not email you again.

Your choices and rights

  • See your data: ask us what personal data we hold about you and how we have used it in the past year.
  • Correct it: ask us to fix anything that is wrong.
  • Withdraw consent: tell us to stop using your data for any purpose you agreed to, such as marketing. If withdrawing means we cannot complete something, such as an order, we will explain what changes.

Email hello@zanetta.sg to make any of these requests. We reply within 30 days. If we need longer, we will tell you within that time and say when you can expect our answer. For a request to see your data, we may charge a reasonable fee to cover our costs, and we will tell you the amount first.

Keeping it safe

We take reasonable steps to protect your personal data from unauthorised access, use, loss or change. Payments go through Shopify's secure checkout. If a data breach happens that the PDPA requires us to report, we will notify the Personal Data Protection Commission and, where required, the people affected.

Children

We sell kids' sandals, but the site is meant for adults. A parent or guardian places the order. We do not knowingly collect personal data directly from children.

Other sites

The site links to other sites, such as Instagram, Facebook and TikTok. Those sites have their own privacy policies, and this policy does not cover them.

Changes to this policy

If we change this policy, we will update this page and the "Last updated" date above.