Yes. We accept obligation-free exchange whether you intend to change designs or change size WITHIN 30 DAYS OF PURCHASE. However, exchanges are done to availability. Please email to info@zanetta.sg with your order number as the subject.
Order cancelation has to be done within 2-hours once an order has been placed. Please kindly drop us an e-mail at zanettafootwear@gmail.com with your order number, name and contact number.
Your parcel is definitely sent out by us through 3rd-party courier and delivery notes. Hence it should not happen in any instance. If it happens, you can check with your courier as we are not liable for any loss due to external reasons.
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