Help Center

Yes. We accept obligation-free exchange whether you intend to change designs or change size WITHIN 30 DAYS OF PURCHASE. However, exchanges are done to availability. Please email to info@zanetta.sg with your order number as the subject. 

Unfortunately, items that are shipped out are non-refundable and non-returnable. 

Item can be changed before item is shipped out. Please kindly drop us an e-mail at info@zanetta.sg with your order number, name and contact number.

We accept PayPal, American Express, Visa and Mastercard payments. 

As our deliveries are not done by our in-house personnel, we will not be able to accept Cash on Delivery.

Order cancelation has to be done within 2-hours once an order has been placed. Please kindly drop us an e-mail at zanettafootwear@gmail.com with your order number, name and contact number.

Yes, we ship internationally worldwide. Do select your designated country of residence in the checkout page.

We ship our orders almost immediately during office hours on Weekdays only. 

Please kindly drop us an e-mail immediately with your Name, Order Number & Amended Address to info@zanetta.sg. 

For Singapore orders:

If the courier is on its way to you, there will be an additional charge of $10 to redeliver to a new location. 

Your parcel is definitely sent out by us through 3rd-party courier and delivery notes. Hence it should not happen in any instance. If it happens, you can check with your courier as we are not liable for any loss due to external reasons.